Handling consumer complaints can be difficult and time-consuming if you don’t have strong controls and processes in place. Maintaining an effective complaint management program ensures your institution is prepared and compliant. This includes proactively reviewing your program to identify gaps, considering changes within your organization, and implementing efficient management processes and tools. This webinar includes tips and tricks for updating and maintaining your complaint management program with confidence.

Learning Objectives:

• List key elements of an effective complaint management process


• Recognize the importance of identifying risks associated with complaints


• Organize adequate documentation for the entire complaint management lifecycle


• Determine how to avoid the risks of non-compliance